PROFESSIONAL AND INDUSTRIAL SYSTEMS

Products in this category have specific requirements ahere down time can be potentially disastrous. As these products are available in quantity, tailor-made production is not always possible. These products have options in addition to their general specifications. Customer's requirements strongly influence product development and this can continue after the product has been released.

R&D, sales and after-sales departments must be able to react promptly to customer?s request for price and delivery for a specific option. The sale itself must be rock solid and profitable. Companies with a flexible organization have the ability to react appropriately.

An aftersales/service team which deals with such products has to be comfortable with:

1. Software and optional filed updates, using traditional and web based delivery methods via Internet and modem.
2. Product adaptations for specific (categories of) customers.
3. On line Q & A and other information to limit cost of after-sales and service and support.
4. Running diagnostics using a modem.

A situation often occurs whereby a potential customer explains his/her ideas about the product or, that a sale or sales can be made if an option where to be available which is not yet offered. How does your organization react to such a situation?

1. Ignore the request,
2. Try to convince the customer there is no need for this,
3. Say no and lose the sale or
4. Did your Marketing department anticipate these requests so that you can lean back now, make money, have a satisfied customer and a strongly motivated Sales manager.

A flexible design and proper application of design methods allows you the meet the criteria in (4).

ArdisTech can assist you in making these vital decisions.

Applications:

Video/audio equipment
Traffic and navigation systems
Aerospace and space technology
Telephone/voice response systems
Internet telephony
Data acquisition and manipulation systems
Process/equipment control
Control of automation and transport systems
Radar and Defense systems
Storage systems
Copiers/printers
Test and measuring equipment